Shipping Policy
Welcome to Althea International. We are delighted to serve you and want to ensure a seamless shopping experience. This Shipping Policy outlines the details of our shipping processes and procedures. If you have any questions or concerns not addressed here, please feel free to contact our Customer Support team.
1. Processing Time
Orders are typically processed within [2-3] business days from the date of purchase. During peak seasons or holidays, processing times may be slightly longer. Please note that weekends and public holidays are not considered business days.
2. Shipping Methods and Carriers
We offer a variety of shipping methods to cater to your needs:
Standard Shipping: Estimated delivery time is [4] to [5] business days.
Express Shipping: Estimated delivery time is [2] to [3] business days.
3. Shipping Rates
Shipping rates are determined based on the destination, weight, and dimensions of the package. The shipping cost will be displayed at checkout before you complete your purchase. Occasionally, we may run free shipping promotions, so be sure to check for any ongoing offers.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package on our website or directly through the carrier’s website.
5. International Shipping
We are pleased to offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply, and these are the responsibility of the recipient. Shipping times for international orders may vary depending on the destination.
6. Undeliverable or Returned Packages
In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or failure to claim the package from the carrier, we will attempt to contact you for clarification. If the package is returned to us, you have the option to have it reshipped at an additional cost or receive a refund minus the original shipping fees.
7. Order Issues and Support
If you encounter any problems with your order, such as delays, damages, or missing items, please reach out to our Customer Support team within [X] days of receiving your package. We will work diligently to resolve the issue and provide you with the best possible solution.
8. Shipping Policy Changes
Althea International reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the top. It is recommended to review this policy periodically to stay informed about our shipping practices.
By placing an order on Althea International, you agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or concerns about these Terms and Conditions, please contact us at info@havenlivebetter.com We value your satisfaction and aim to provide a seamless shopping experience with us.